Right to Service Act

The Kerala State Right to Service Act, 2012 came into force on the 1 November 2012 as per G.O (P) No.55/2012/P&ARD. It provides effective, time-bound redress of grievances of citizens, delivery of services to the public and making government servants liable in case of default. Through the induction of bill, the government servants are made answerable in terms of their functions, duties, commitments and obligations towards the people. The Bill provides a two-tier appellate system to redress grievances. The Bill underlines the duty of the designated officer, who on receipt of an application for service, will provide it or reject the application within the time limit, counted from the day the application is received. In case of rejection, the officer should justify it in writing. The designated officer is liable to pay a fine not less than Rs. 500 and not more than Rs. 5,000 in case of breach of terms of the bill. Section 3 of the Bill says every government department, Head of the department, local self-government institution and statutory body should, within six months of the commencement of the Act, notify the services that will be rendered by each of them and the designated officers for providing services and the stipulated time limit for doing so.
The Bill lays down the procedures for filing appeals and the method of handling appeals by the first and second appellate authorities. The two appellate authorities will have the powers of civil court in matters of requiring production and inspection of documents, issuing summons for hearing the designated officer and the appellant and any other matter that may be prescribed.

Right to Services under the Irrigation Department:
In exercise of the powers conferred by Section 3 of the Kerala State Right to Service Act- 2012(Act 18 of 2012), the Chief Engineer(Irrigation and Administration) vide. Kerala Gazette notification Vol II Thiruvananthapuram, Tuesday, 9th April 2013 Number 15 and Kerala Gazette notification Vol V Thiruvananthapuram, Tuesday, 14th June 2016 Number 24 hereby notify the following services that are rendered in the Irrigation Department for general information    


Sl No.

Name of Services

Designated Officer

Time Limit (in days)

I Appellate Authority

II Appellate Authority


Permission for the abstraction of water


Apply Online

Information Sheet

Superintending  Engineer



Chief  Engineer

Secretary to Government, Water Resources Department


No objection certificate for mini hydel projects as per GO(P) No. 25/2012/PD dt 03.10.2012

Chief  Engineer


Secretary to Government, Water Resources Department



Issue /Renewal of license to Vessels under the Travancore Public Canal and Public Ferries Act -1096

Executive Engineer/Canal officer


Superintending Engineer

Chief Engineer (Irrigation and Administration),



Issue/ Renewal of Contractors license under the Public Works Department Manual

Executive Engineer/ Superintending Engineer


Superintending Engineer/ Chief Engineer

Secretary to Government, Water Resources Department



No objection certificate for any work across natural stream/ canals/thou/watercourse or Irrigation Canals at applicants  own cost

Superintending Engineer


Chief Engineer


(6) Reporting vacancies of Technical and non-technical staff  Chief Engineer Within 45 days on receipt of information regarding vacancies from  field  offices

Secretary to Government, Water Resources Department